Terms & Conditions



Due to the current Covid-19 pandemic we have introduced some temporary changes to our cancellation policy.  This policy is in place to cover Covid-19 related issues regarding cancellation only and our general terms and conditions always apply.

We will refund in full up to 48 hours prior to travelling (arrival time at the arrival airport) if you are unable to travel because of one of the following reasons. An admin fee charge of €25 will apply to all refund amounts.

All refunds will be considered on a discretionary basis.  Refunds will not be made if you make the decision not to travel (ie. Due to testing requirements) and cancel the booking when any of the below points are not met.

  • A travel restriction / ban has been imposed by your government (i.e UK FCDO) to travel to Rhône-Alpes, France.
  • Swiss or French border closures.
  • You are required to quarantine on arrival in France.
  • You or a member of your travelling party have tested positive for Covid-19 within 14 days prior to the travel booking and are required by a governing body to self-isolate during your travel dates (you will be required to provide supporting documentation as proof).



  • Full payment is required in advance. Mountain Bus Company only accepts Euros in cash or credit / debit card payments made in advance. Mountain Bus Company will produce written confirmation of the details regarding the booking. Such payment is strictly non-refundable except in circumstances where Mountain Bus Company, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.


  • Customers are required to cancel their booking by email. Cancellations made at least 14 days before the first day of travel will not be charged. Anything cancelled with less than 14 days notice will be required to be paid in full.


  • Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.


  • Where Mountain Bus Company book for travel on services provided by operators other than Mountain Bus Company we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.


  • The confirmation email is your ticket. This must be presented to the Mountain Bus Company driver or Mountain Bus Company representative for both the outward and return trip.


  • In the case of missed flights or flight delays forcing you to miss your transfer. Mountain Bus Company will ask you to fill in a declaration for your travel insurance for the cost of your new transfer. The extra charge can and may be waved at the discretion of Mountain Bus Company.


  • The destination and pick-up addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by email directly with Mountain Bus Company 2 days prior to the date of travel.


  • All luggages must be clearly labelled with the owners name and destination address.


  • Customers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, Mountain Bus Company reserves the right to charge an excess baggage allowance, or refuse to transport the items.


  • Seat belts must be worn at all times. Any customer who is not wearing a seat belt is not covered by Mountain Bus Company insurance should there be an accident.


  • Mountain Bus Company reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s).


  • Customers who soil or damage the interior of a van due to excess alcohol consumption, or drugs, are liable to an on the spot fine of a minimum of 50.00 euros. This fine is payable immediately to the Mountain Bus Company driver.


  • Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Mountain Bus Company vehicles, and will be held responsible for any damage caused by the aforementioned minors.


  • Any damage caused to a Mountain Bus Company vehicle by a customer must be paid for immediately. If payment cannot, or will not, be made then Mountain Bus Company will be forced to take legal action against the customer(s) in question.


  • Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles.


  • Smoking is not permitted in Mountain Bus Company vehicles.


  • Mountain Bus Company will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Mountain Bus Company will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under French law. However, whilst every care is always taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.


  • Mountain Bus Company will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control: Accidents causing delays to the vehicle. Exceptional or severe weather conditions. Compliance with requests of the police. Deaths and accidents on the road. Vandalism and terrorism. Unforeseen traffic delays. Industrial action by third parties. Problems caused by other customers. The vehicle being held or delayed by a police officer or government official. Other circumstances affecting passenger safety


  • In the case of bad weather or congestion on the road , Mountain Bus Company reserves the right to change the pick up or drop off location for Avoriaz clients to the Prodains telepherique.


  • It is the responsibility of the client that all the information on their Mountain Bus Company: Final Confirmation Email is correct. Mountain Bus Company accepts no responsibility for misinformation given by a customer and that results in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up up a customer(s).


  • Delayed Flights: clients must understand that in the event of a delay exceeding 60 minutes, and if the allocated driver has to leave the airport prior to the arrival of the client, clients will be placed on the next available transfer that is going to the requested destination. If a client insists on the driver waiting, regardless of the length of a delay, there will be a charge, after 60 minutes, of 20.00 euros per hour. If the driver is aware of the new arrival time for the delayed flight before leaving a resort to go to the arrival airport in question, the driver will leave according to the new arrival time and no supplement will be charged. Clients are asked to do their best to keep Mountain Bus Company informed about all possible delays to their flight(s)


  • Mountain Bus Company shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract.


  • Nothing can affect the consumers’ statutory rights.


  • Mountain Bus Companies Terms and conditions are governed by French Law.


  • Any dispute between Mountain Bus Company and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.